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CQC rate Brookdale Surgery as Inadequate

21 June 2017
Brookdale Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Manchester GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at the Brookdale Surgery, Manchester, to be Inadequate. A full report of the inspection has been published today on our website.

Inspectors rated the practice inadequate in all domains - safe, effective, caring, responsive and well led

The report highlights a number of areas of concern including:

The practice had no clear leadership structure and there was insufficient leadership capacity and no accountability or responsibility from the lead GP. This was reflected by minimal systems and processes being in place to ensure safety and high quality care.

Medicines management systems within the practice, including emergency medicines and vaccines, were inadequate and solely managed by administrative staff. For example, the practice did not have the basic lifesaving medicines or equipment to treat patients in an emergency..

Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“It is important that the people who are registered with the Brookdale Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP. It is a matter of great concern that this service has been rated as inadequate in all five domains."

“During the inspection we identified serious concerns, and drew these to the provider’s attention, both during the inspection and immediately afterwards in writing."

“Following the inspection evidence was submitted by the Brookdale Surgery to ensure the most serious of issues linked to patient safety were being actioned or reviewed immediately to ensure patient safety was being addressed. We received evidence that some action had been taken. However we were not completely satisfied that the Provider had immediately actioned all the issues identified."

“Due to the concerns identified during the inspection, CQC has placed this service into special measures. In addition the commission has begun the process in line with our enforcement procedures to prevent the provider from operating the service."

“The Brookdale Surgery will be inspected again within six months . The service will be kept under review and if needed could be escalated to urgent enforcement action and if there is not enough improvement we will move to close the service.”


For further information, please contact David Fryer, Regional Communications Manager - North, on 07754 438750.

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Last updated:
21 June 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.