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CQC rate Bridge Medical Centre, Crawley as Inadequate

12 June 2015
Bridge Medical Centre
  • Media

England’s Chief Inspector of General Practice has placed a West Sussex GP practice into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors has given Bridge Medical Centre in Wassand Close, Three Bridges, Crawley an overall rating of Inadequate and the practice has been placed into special measures.

>Under CQC’s new programme of inspections, led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

Bridge Medical Centre was inspected in March by a CQC team which included a CQC lead inspector, a GP specialist adviser and a Practice manager specialist adviser.

A full report of this inspection has been published on the CQC website today.

Ruth Rankine, Deputy Chief Inspector of General Practice said:

“The way in which the service was provided by Bridge Medical Centre failed to meet the fundamental aspects of good health care that people have the right to expect. There are significant issues to be resolved, but with the right support through the special measures regime, I believe the practice can improve.

We will re-inspect the practice within six months to check whether sufficient improvements have been made. If we find that the service provided by this practice remains inadequate, we will consider further enforcement action."

The Care Quality Commission has identified areas for improvement, which include ensuring:

  • all staff have received the training they required to undertake their roles effectively. For example, the majority of staff had not had training on safeguarding vulnerable adults. Not all clinical staff had been trained or assessed as competent in their roles.
  • the practice has effective systems in place to ensure that cleanliness is maintained and that the risk of infection is assessed and controlled
  • all staff have appropriate checks undertaken before they commence employment.


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.


Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Bridge Medical Centre.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.