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CQC rate Bradford practice as Inadequate

1 December 2017
Park Grange Medical Centre
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has told a Bradford GP practice that it must improve. Park Grange Medical Centre has been placed in special measures following an inspection by the Care Quality Commission in September 2017.

Inspectors rated the practice Good for caring and responsiveness, Requires Improvement for effectiveness and Inadequate for safety and well led.

Overall the service has been rated as Inadequate. A full report of the inspection can be found on our website.

The report highlights a number of areas of concern including:

The provider had failed to assess, monitor and mitigate serious risks relating to the health, safety and welfare of service users and others who used the premises. CQC saw that fire and building risk assessments were not up to date.

Building work was ongoing and a new extension was in use by staff and patients, despite presenting an extreme health and safety risk due to safety features being incomplete.

Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:

“It is important that the people who are registered with the Park Grange Medical Centre can rely on getting high quality care. It is disappointing that in both safety and leadership this practice was failing. The surgeries safety was seriously compromised by ongoing building work. A new extension was in use by staff and patients, despite presenting an significant health and safety risk due to safety features being incomplete."

On examining records, we saw that several members of staff did not have a written contract of employment. These staff were found not to have received an induction plan, mandatory training, documented supervision or an appraisal of their performance since the commencement of their employment."

“There are positive aspects for this service, both caring and responsiveness were rated as good. Park Grange Medical Centre will need to focus quickly on a number of issues and due to the concerns identified during the inspection this service has been placed in special measures."

“It will be inspected again within six months and we will continue to work with local partners, including the local Clinical Commissioning Group. The service will be kept under review and if needed could be escalated to urgent enforcement action and if there is not enough improvement we will move to close the service.”


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Last updated:
29 November 2017

Notes to editors

Core Care Links Limited is a company that provides emergency primary care on behalf of the North East Lincolnshire Clinical Commissioning Group (NELCCG).

The company operates as a social enterprise, i.e. it is not for profit. The five Directors are local practising GPs, four of whom work at Market Hill.

Core Care Links were awarded the contract to run the practice for a further 12 months in April 2017.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.