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CQC raises concerns about variation in quality of care provided by independent clinics and doctors

Published:
28 March 2019

A new report from CQC analysing inspections of independent doctor services in England - a diverse sector that privately provides primary medical care, such as private GP services and specialist clinics - found safety was the biggest concern.

While some good practice was identified, analysis found that just under half of independent consulting doctor services (32 out of 66 first inspection reports analysed) and slimming clinics (16 out of 38 first inspection reports analysed) were not providing safe care in accordance with the relevant regulations on their first inspection – although most providers (10 out of 14 independent doctor reports analysed) had improved upon re-inspection. Among re-inspected slimming clinics, eight had shown some improvement.

Across independent primary care services, there were concerns about the safety and efficacy of prescribing, and concerns were also raised around poor record keeping and clinicians not communicating their activity with the patient’s GP. Often this was linked to limited functionality and interconnectivity of IT systems.

Almost a quarter of slimming clinics (9 of 38 first inspection reports analysed) were not meeting the regulations for effective care, with some found to be treating people with medicines not recommended by the National Institute for Health and Care Excellence (NICE) or the Royal College of Physicians. Inspectors found examples of appetite suppressants being prescribed to patients with a BMI lower than that recommended, or to patients with high blood pressure.

Encouragingly, re-inspections of slimming clinics showed evidence of improvement over the course of the inspection programme, with evidence that providers had addressed concerns and applied learning both from inspections of their own services and those of other providers.

However, not all services improved sufficiently – on a second inspection, one slimming clinic was not able to demonstrate that it was keeping people safe – as a result, CQC took enforcement action to remove its registration to operate.

Concerns were also found around safeguarding in other types of providers, such as circumcision clinics. While these services had systems to obtain consent from both adults with parental responsibility in place, they had not always obtained written consent from both parents before a procedure, or only asked for consent from both parents when the provider suspected a possible dispute.

However, inspectors also identified good practice including one circumcision clinic that provided post-operative support 24 hours a day, as well as daily text alerts for following a procedure to give prompts and advice. Two other providers had produced guidance about circumcision, which other health institutions had adopted.

The wide-ranging report looks are the quality of care being provided by:

  • private GP services
  • travel clinics
  • slimming clinics
  • circumcision clinics
  • allergy clinics
  • clinicians registered with the General Medical Council who provide consultations and/or treatments

Ursula Gallagher, Deputy Chief Inspector of General Practice and lead for Independent Providers said:

“In looking at this diverse group of services, we have found and highlighted some truly responsive care. We were also pleased to see that on re-inspection, providers showed improvement in a number of areas where we had found very real concerns such as safe prescribing.

“However, this was not always the case and too often we saw poor prescribing practice and providers with a limited awareness of their responsibilities – not just to their patients but to the wider healthcare system. I hope this report will help providers and others to identify what they need to do and where they might focus their efforts.

“Everyone providing these types of services has a legal responsibility to offer safe, high-quality care that not only meets the needs of the people using it, but also meets the legal requirements that exist to protect patients. Where this isn’t the case and we see risks to patient safety, we will not, and have not, hesitated to stop providers from operating.”

Independent services are inspected against the same criteria as all other healthcare providers but do not currently receive a rating. However, from 01 April 2019 CQC will start to introduce ratings for independent consulting doctors and clinics to align with our approach to regulating other services. This clear, at a glance indication of quality will empower people to make informed choices about their care in a sector where there is limited comparative information.

Ends

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Last updated:
28 March 2019

Notes to editors

 

This report presents key findings from the CQC’s inspections of independent doctors (private GMC-registered GPs and clinicians) and clinics that provide primary medical services in the independent or private sector – that is those not provided by NHS organisations.

 

The report provides an overview of care across a sample of 85 inspection reports for independent doctor services (20% of all published independent doctor inspection reports for inspections carried out between 1 January 2017 and 5 October 2018). These include both first inspections (66 reports) and follow-up inspections (19 reports). It also includes themes from a review of inspection reports for 38 independent slimming clinics for inspections carried out between January 2017 and March 2018, and re-inspections of eight services.

 

When the data was extracted for this report at 5 October 2018, there were 962 active locations categorised as ‘independent consulting doctors’ and 57 ‘slimming clinics’.

 

This report does not include independent providers offering primary care online, which CQC published a separate review of in March 2018.

 

Although CQC did not have the legal powers to rate these services at that time, inspectors asked our five key questions: were services safe, effective, caring, responsive and well-led, and judged whether providers were meeting the necessary regulations associated with each.

 

Although CQC regulates the services that independent doctors and clinics provide, and the General Medical Council is the professional and primary regulator of individual doctors, we have a mutual interest to ensure that patients receive safe, effective, high-quality and evidence-based care and treatment.

 

 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.