CQC publishes report on Royal Surrey NHS Foundation Trust

Page last updated: 22 June 2020

The Care Quality Commission (CQC) has found improvements in services provided by Royal Surrey NHS Foundation Trust following its latest inspection.

Inspectors visited the trust in March 2020, to assess three core services: Urgent and emergency care, medical care, end of life care.

End of life care and medical care are now rated as Outstanding both services were previously rated as Good. urgent and emergency care remained as Good. The trust remains Good overall.

CQC has also published the trust’s Use of Resources (UoR) report, which is based on an assessment undertaken by NHS Improvement. The trust has been rated as Outstanding for using its resources productively.

Dr Nigel Acheson, CQC’s Deputy Chief Inspector of Hospitals, said:

“Royal Surrey NHS Foundation Trust have worked hard to implement and embed improvements within the areas we inspected. This has given us the opportunity to rate both medical care and end of life care as Outstanding while their urgent and emergency care remains Good. The trust and its leadership team should be proud of their achievements to date."

CQC temporarily suspended all routine inspections on 16 March 2020 to support and reduce the pressure on health and social care services during the cornavirus (COVID-19) pandemic. CQC, as well as providers, want to be able to prioritise keeping people safe during this time. This inspection was already underway at the time of the suspension and therefore couldn’t be completed in the usual way.

This report includes the findings from the completed service level inspections, but the well-led inspection was not completed. CQC is only able to update findings on well-led at the overall trust level or update the other trust-level ratings when it has inspected the well-led component. As a result, the ratings for the overall trust and five key questions included in this report are from a previous inspection.

Read the full report.

During the coronavirus pandemic, CQC’s immediate focus will be on supporting providers to keep people safe during a period of unprecedented pressure. CQC will continue to collect insight and intelligence about the quality of care from existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with NHS England and the Department of Health and Social Care to ensure additional support is in place where needed.

CQC will be listening to what people are saying about services during this time to help us detect any changes in care. Although CQC is not conducting routine inspections during the coronavirus pandemic, if there is evidence that people are at immediate risk of harm, CQC can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.

People can give feedback to CQC via:

  • Telephone - 03000 616161
  • Give feedback via our website- www.cqc.org.uk/give-feedback-on-care


For further information, please contact Regional Engagement Officer, Farrah Chandra on 07917 594 574.

For enquiries about this press release please email regional.engagement@cqc.org.uk.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the press office is unable to advise members of the public on health or social care matters.)

For general enquiries, please call 03000 61 61 61.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.