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CQC publish a report on Sirona Care & Health C.I.C.

Published:
28 March 2017
Provider:
Sirona Care & Health C.I.C.
Categories:
  • Media

The Care Quality Commission has today published a report on Sirona Care & Health C.I.C in Bath, North East Somerset, Bristol and South Gloucestershire. This follows an inspection visit in October 2016 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall Sirona Care & Health C.I.C., which is one of the largest independent community health providers in the south west was rated as Good.

The full report is available on our website.

Amanda Eddington CQC Hospital Inspection Manager, South West said, 

“In our inspection of Sirona Care & Health C.I.C we found staff going the extra mile with people consistently received care which exceeded their expectations. The relationships between people who used the service, those close to them and staff was strong, caring and supportive and for that we gave the service an outstanding rating."

“The organisations ethos of ‘Taking it personally’ was described and demonstrated by staff at all levels of the organisation who we found were keen to discuss the impact it had on patient care and what it meant to them as individuals. ‘Taking it personally’ involved patients being treated with courtesy and respect, people felt welcome, there was effective communication and this allowed people to feel valued. Staff did their utmost to be caring and supportive and this allowed care to be effective, consistent and professional. Staff were proud of the organisation and the services the teams they worked in were providing."

“We also found end of life care outstanding. There was holistic and person centred support completely embedded within the department with patients and family fully involved and informed about all aspects of treatment and care. Relationships were highly valued by both patients and families and staff. That important attention to detail and level of care, treatment and support provided by staff far exceeded expectations.”

Ends

For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.
 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.