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CQC publish a report on Sirona Care & Health C.I.C.
The Care Quality Commission has today published a report on Sirona Care & Health C.I.C in Bath, North East Somerset, Bristol and South Gloucestershire. This follows an inspection visit in October 2016 which was carried out as part of CQC’s scheduled inspection programme for 2016/17. Overall Sirona Care & Health C.I.C., which is one of the largest independent community health providers in the south west was rated as Good.
The full report is available on our website.
Amanda Eddington CQC Hospital Inspection Manager, South West said,
“In our inspection of Sirona Care & Health C.I.C we found staff going the extra mile with people consistently received care which exceeded their expectations. The relationships between people who used the service, those close to them and staff was strong, caring and supportive and for that we gave the service an outstanding rating."
“The organisations ethos of ‘Taking it personally’ was described and demonstrated by staff at all levels of the organisation who we found were keen to discuss the impact it had on patient care and what it meant to them as individuals. ‘Taking it personally’ involved patients being treated with courtesy and respect, people felt welcome, there was effective communication and this allowed people to feel valued. Staff did their utmost to be caring and supportive and this allowed care to be effective, consistent and professional. Staff were proud of the organisation and the services the teams they worked in were providing."
“We also found end of life care outstanding. There was holistic and person centred support completely embedded within the department with patients and family fully involved and informed about all aspects of treatment and care. Relationships were highly valued by both patients and families and staff. That important attention to detail and level of care, treatment and support provided by staff far exceeded expectations.”
For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.
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- Last updated:
- 29 May 2017
Notes to editors
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people’s needs?
- Are they well-led?