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CQC places The Stansted Surgery into Special Measures

12 November 2015
The Stansted Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed an Essex GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at The Stansted Surgery in East Stansted, Essex to be Inadequate following an inspection carried out in April 2015. A full report of the inspection has been published today.

The Stansted Surgery Practice provides medical services to approximately 9,000 patients living in the Stansted area.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Some patients we spoke with said they experienced unacceptable waits for some appointments. Concerns were identified on the CQC comment cards and of the eight patients we spoke with on the day of the inspection six patients voiced dissatisfaction.

The report highlights a number of areas where improvements must be made including:

  • Assess, monitor and mitigate the risks relating to the health, safety and welfare of patients, staff and visitors to the premises.
  • Seek and act on feedback from patients, for the purposes of continually evaluating and improving services.
  • Ensure recruitment procedures are established and operated effectively to confirm that people employed are suitable for the role for which they are employed.
  • Assess, monitor and improve the quality and safety of the service provided by putting in place processes for sharing and learning from significant events and complaints with all staff.
  • The infection control lead must have appropriate knowledge and skills to undertake the role.
  • Consultation room must be appropriately located to allow patients with mobility limitations to have access to timely appointments.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that the people who are registered with The Stansted Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

"Although the patients we met told us they were treated with dignity and respect, we also found that care and treatment was not always delivered in line with best practice.

“We know that The Stansted Surgery has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report about The Stansted Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.