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CQC places South London care home into special measures

23 July 2015
  • Media

The Care Quality Commission (CQC) has rated Emmanuel Care Services in Thamesmead, London as Inadequate and has placed the home into special measures following an inspection in June 2015.

During the recent inspection, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs. Placement into special measures means that Emmanuel Care Services must now make necessary improvements or face action that could result in closure.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care. Overall, Emmanuel Care Services has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

CQC found that residents endured long periods of time without access to meaningful activities that reflected their personal preferences and needs.

Records relating to the management of resident finances were not correctly maintained, required recruitment checks were not carried out for new starters and staff did not receive appropriate training to enable them to fulfil their roles.

Rebecca Bauers, CQC's Head of Adult Social Care Inspection in London, said:

“It is essential that the Emmanuel Care Services takes action to address the concerns we identified during the last inspection. The provider has a responsibility to ensure that people living at the home receive care that is responsive to their needs and protection from the risk of harm at all times.

"When we are faced with a residential or nursing home that is failing to care for residents, our first instinct is to work with the provider to ensure that the service improves.

We will re-inspect the home within six months to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.” 


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.