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CQC places South London care home into Special Measures

27 August 2015
  • Media

The Care Quality Commission (CQC) has rated the Burgess Park care home in Camberwell, South London as Inadequate and has placed the home into special measures following an inspection in July 2015.

During the recent inspection, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people make informed choices about their care. Overall, the Burgess Park care home has been rated as Inadequate and has been put into special measures, which means that the care home must now make necessary improvements or face action that could result in closure.

A full report from the inspection has been published on this website.

CQC found that incidents and accidents were not always recorded, and that the provider had not correctly assessed the level of staffing required to meet people’s needs. Resident’s assessments, daily observation charts and care plans were not regularly updated by members of staff caring for them.

Residents were at risk of infection because required standards of cleanliness were not always maintained.

Medicines were not managed safely and residents did not always receive their medicines in line with prescribed instructions.

Resident nutritional needs were not met, as the provider did not offer any choice in meals. People’s social and cultural needs were also not met by the activities offered to them. The provider had not supported residents to access local community groups or advocacy services which could provide meaningful activities and support.

Sally Warren, CQC's Deputy Chief Inspector for Adult Social Care, said:

“It is essential that the Burgess Park care home takes action to address the concerns we identified during the last inspection. The provider has a responsibility to ensure that people living at the home receive care that is responsive to their needs and protection from the risk of harm at all times.

"When we are faced with a care home that is failing to care for residents, our first instinct is to work with the provider to ensure that the service improves.

“We will re-inspect the home to check whether sufficient improvements have been made. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.”


For further information please contact Yetunde Akintewe, CQC Regional Engagement Manager, on 07471 020 659.  For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.