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CQC places Peterborough GP practice into Special Measures

14 July 2016
  • Media

England’s Chief Inspector of General Practice has placed Dogsthorpe Medical Centre into special measures following a Care Quality Commission inspection which found the quality of care to be Inadequate overall.

Inspectors rated the practice, in Poplar Avenue, Peterborough, as Inadequate for being safe, effective, responsive and well-led and as Requires Improvement for being for being caring following an inspection in April 2016.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published:

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is important that people registered with Dogsthorpe Medical Centre can rely on getting the high quality care which everyone is entitled to receive from their GP.

"Inspectors saw several areas where improvements were needed during the inspection. Patients told us they struggled to get through to the practice by telephone and to get an appointment and feedback from district nurses and care home managers about the practice was poor.

“We found staffing at the practice was not stable, staff from another service had been brought in to provide additional support. The practice also relied on locum GPs to cover shifts as it struggled to recruit doctors.

“Significant events were not adequately managed or recorded and we found that health checks for patients with learning disabilities were low, and had not improved since our previous inspection. “Additionally we found the practice’s policies in relation to health and safety and infection control were not being followed by staff.

“We found significant areas of concern and this is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”


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Last updated:
29 May 2017

Notes to editors


To get to the heart of people’s experiences of care, we always ask the following five questions of services. 

  • Are they safe? 
  • Are they effective? 
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led? 

For every NHS GP practice we will look at the quality of care for the following six population groups: 

  • Older people
  • People with long-term conditions 
  • Families, children and young people 
  • Working age people (including those recently retired and students) 
  • People whose circumstances may make them vulnerable 
  • People experiencing poor mental health (including people with dementia)

Since 1 April 2015, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.