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CQC places Kent GP practice into Special Measures

21 October 2016
Orchard House Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed Orchard House Surgery, into special measures following a Care Quality Commission inspection which found the quality of care to be Inadequate overall.

Inspectors rated the practice, in Bleak Road, Lydd, Kent, as Inadequate for being safe and well-led and Requires Improvement for being effective and Good for being caring and responsive following an inspection in July 2016.

A full report of the inspection, which details inspectors findings and highlights the areas where improvements must be made, is available.

Ruth Rankine, Deputy Chief Inspector of General Practice in CQC’s South region said:

“It is important that the people who are registered with Orchard House Surgery, can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We found the practice needed to make improvements in a number of areas, including that it needed to introduce robust systems to ensure all staff have the necessary employment checks including a current Disclosure and Barring Service check and employment and character references.

“We also found that patients were treated with compassion, dignity and respect, they were involved in their care and decisions about their treatment. The practice had good facilities and was equipped to treat patients and meet their needs.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Sarah Macdonald, Director of Commissioning for NHS England’s South East team said:

“The majority of GP practices inspected are rated as ‘good’, but these inspections are about ensuring that every patient consistently receives good quality services, by identifying where any improvements need to be made

“Orchard House Surgery has confirmed its commitment to making the necessary improvements set out by the Care Quality Commission (CQC) , to make sure the practice has all the right processes in place to support the delivery of safe, quality care to all its patients, and we will support them in this.”


For further information, please contact Regional Engagement Manager, John Scott, on 07789875809.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.