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CQC places Cambridgeshire care home into Special Measures
The Care Quality Commission (CQC) has placed Fen Road in Cambridge into special measures following an inspection in October 2015.
During the unannounced inspection, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs.
Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Fen Road has been rated as Inadequate.
Fen Road provides accommodation and nursing care for up to ten adults who have learning and physical disabilities.
A full report from the inspection has been published on the CQC website: www.cqc.org.uk/location/1-1830137732.
At this inspection the provider was in breach of eight regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The system to monitor the quality of the care being provided and to drive improvement was not effective and this impacted on all areas of the service.
CQC found risks had not always been managed to keep people as safe as possible. Risk assessments had not always been completed. This meant that staff did not have the information they required to ensure that people received safe care.
We did not always see people being treated with dignity or respect or having their privacy upheld. Care plans did not contain all of the relevant information that staff required so that they knew how to meet people’s current needs. We could not be confident that people always received the care and support that they needed.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“It is essential that Fen Road takes action to address the concerns we identified at this inspection. The provider has a responsibility to ensure that people living at the home are safe and protected from the risk of harm. All people living there have a right to receive care which is of a high quality, compassionate and safe.
"When we are faced with a residential or nursing home failing their residents, our first instinct is to make sure the service improves.
“Since the inspection we have been working closely with the local authority to ensure that residents are not at risk. We have placed this service in special measures and are taking further action in relation to this provider. We will report on this action when it is completed.”
For further information, please contact Jade Quittenton, Regional Engagement Officer on 0191 2333649 Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.
For general enquiries, please call 03000 61 61 61.
- Last updated:
- 29 May 2017
Notes to editors
In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit: www.cqc.org.uk/content/making-mum-test-real-cqc-sets-out-its-new-model-inspecting-adult-social-care.
Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit: www.cqc.org.uk/content/display-ratings.
Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our enforcement policy.
When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.
Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.