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CQC place Reading GP into Special Measures

3 March 2016
Eldon Road Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Reading GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at Eldon Road Surgery in Eldon Road, Reading, Berkshire, to be Inadequate following an inspection carried out in January  2016. A full report of the inspection has been published today.

Eldon Road Surgery provides primary medical services to approximately 2,300 patients in the locality

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice good for caring, requiring improvement being responsive to the needs of people and inadequate for being safe, effective and well led.

Ruth Rankine, Deputy Chief Inspector of General Practice for the South, said:

“It is important that the people who are registered with Eldon Road Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

"Although the patients we met told us they were treated with dignity and respect, we also found that care and treatment was not always delivered in line with best practice.

“We know that Eldon Road Surgery has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

Jan Fowler, Nursing Director, NHS England, South Central, said:

“The CQC report for Eldon Road Surgery rates the practice as ‘inadequate’ for a number of areas although the practice has been awarded a ‘good’ rating for the care they give to patients.

"However, there are several areas where improvements need to be made in the leadership of the practice and some of the systems and processes that are in place.

“We are working together with South Reading Clinical Commissioning Group to support the practice to develop and implement an action plan so that they can make improvements quickly.

“We encourage patients to continue to support the practice while changes are made.”

The report highlights a number of areas where improvements must be made including:

  • Take immediate action to address the concerns identified in the enforcement notice to be issued by the fire and rescue authority.
  • Improve care and treatment for patients with long term medical conditions. Ensure the improvements are sustainable. Accurately record treatments and tests for this group of patients
  • Improve performance in the public health targets. Data showed the practice was a below average performer in four out of six domains.
  • Ensure the diagnosis of cancer is recorded in patient records and the care and treatment for these patients is also undertaken and recorded.


For further information please contact John Scott, CQC Regional Engagement Manager, on 07789875809.  For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Eldon Road Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.