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CQC place a Kent GP into Special Measures

12 August 2016
  • Media

England’s Chief Inspector of General Practice has placed a GP practice from Tunbridge Wells into Special Measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the practice of Dr Latla Sachdeva also known as Abbey Court Medical Centre at St Johns Road in Tunbridge Wells, Kent, to be Inadequate following an inspection carried out in May 2016. A full report of the inspection has been published today:

Dr Latla Sachdeva provides primary medical services to approximately 4,388 patients in the locality.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice Inadequate for being safe, effective and well-led , Requires Improvement for being caring and Good for being responsive to the needs of people.

Ruth Rankine, Deputy Chief Inspector of General Practice for the South, said:

“It is important that the people who are registered with Dr Latla Sachdeva can rely on getting the high quality care which everyone is entitled to receive from their GP.

"Although the patients we met told us they were treated with dignity and respect, we also found that care and treatment was not always delivered in line with best practice.

“We know that Dr Latla Sachdeva has acknowledged the areas where action must be taken. We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”

The report highlights a number of areas where improvements must be made including:

  • Staffing levels were at a minimum level, which had a significant impact when staff were absent, due to sickness or holidays. There was a lack of evidence to demonstrate that actions were being taken to address this.
  • There was a lack of appropriate or suitable governance systems and processes. Information about safety needs to be used to promote learning and improvement by ensuring there are formal arrangements for monitoring safety, significant events, incidents and concerns; using information from audits, risk assessments and routine checks.
  • The practice must ensure that recruitment arrangements include all necessary employment checks for all staff. Including appropriate risk assessments being completed for all staff where Disclosure and Barring Service (DBS) checks are deemed unnecessary.


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Last updated:
29 May 2017

Notes to editors


Special Measures

All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to inadequate care and we will use it alongside our enforcement policy. 


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies. 


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service. 


More information can be found on our special measures process here:


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.