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CQC place Kent GP practice into special measures

28 September 2017
Dr Samuel Bhasme
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed the practice of Dr. Samuel Bhasme in Railway Street, Gillingham, Kent into special measures following an inspection by the Care Quality Commission in July.

The practice had been inspected previously in December 2014 and rated Good overall. At this inspection in July 2017 inspectors rated the service as Inadequate for being safe and well-led, Requires Improvement for being effective and responsive to people’s needs and Good for being caring. The overall rating was Inadequate.

The full inspection report can be found on our website.

Ruth Rankine, Deputy Chief Inspector of General Practice CQC’s South region said;

“This inspection was carried out to ensure that the service had implemented the necessary improvements identified during the previous comprehensive inspection in 2014."

“It is disappointing that inspectors found that the practice had not responded fully to the concerns raised in 2014 and in addition were in breach of other regulatory requirements. This has resulted in a further decline in the standard of care offered."

“We have placed the practice into special measures and have also issued three requirement notices. We will re-inspect the practice within six months to check whether sufficient improvements have been made. If we find that the service provided by this surgery remains inadequate, we will take further action.”

Key findings of the inspection included:

  • The arrangements for managing medicines in the practice did not always keep patients safe.
  • Risks to patients were not always assessed and managed in an effective and timely manner.
  • Not all staff were up to date with mandatory training.
  • The practice was unable to demonstrate they had an effective action plan to improve performance.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
28 September 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.