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CQC place Highbridge Medical Centre, Somerset into Special Measures

4 February 2016
Dr M J Bizon & Partners
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Somerset GP practice into special measures following an inspection by the Care Quality Commission.

A specialist team of inspectors rated the service provided by Dr M J Bizon and Partners (also known as Highbridge Medical Centre) in Pepperall Road, Highbridge, Somerset as Inadequate for being responsive to needs of people, and well-led, and requiring improvement for being effective, caring and safe. The practice has been given an overall rating of Inadequate.

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

A full report of this inspection has been published on the CQC website today:

Garry Higgins, Head of GP Inspection for the South said:

“It is important that the people who are registered with Dr M J Bizon and Partners can rely on getting the high quality care from their GP.

“The surgery will need to address these issues so that people receive safe, high-quality and compassionate primary care.

"We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support."

Linda Prosser, Director of Operations and Delivery for NHS England South West, said:

“We’d like to reassure patients that the report had no concerns over patient safety. It does highlight areas where many improvements need to be made and steps are being taken already to address these including the employment of a practice manager. We are working with the practice to make significant changes and I am hopeful that the practice will be able to come out of special measures once these improvements have been made.”


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Dr M J Bizon and Partners (Highbridge Medical Centre).

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.