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CQC place The Grange Road Practice, Southwark into Special Measures

19 February 2016
The Grange Road Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has placed The Grange Road Practice in Southwark into special measures following a comprehensive inspection which has rated it as Inadequate.

The practice will now be able to access support from NHS England and the Royal College of General Practice to help it improve.

Under CQC’s programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the inspection, in November 2015, has been published on this website.

Ursula Gallagher, Deputy Chief Inspector of General Practice said:

“The Grange Road Practice provides general medical services to over 5,300 registered patients. All patients are entitled to expect high quality and consistent care from their GP practice.

“While we found most of the staff within the practice understood their responsibilities, we have found significant areas of concern, which is why we are placing this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the RCGP.

“We will continue to monitor progress and we will inspect again in six months to check whether sufficient improvements have been made. I am hopeful that the practice will do what is required for the sake of their patients, but if we find that services remain inadequate, we will consider taking further action."

CQC have identified a number of areas where the practice must make improvements including:

  • Ensure that patients are enabled or supported to understand care and treatment available, and patients are involved in decisions about their care.
  • Ensure recruitment arrangements include all necessary employment checks for all staff.
  • Ensure there is a system to identify adults and children at risk, all staff are aware of the safeguarding lead, all staff complete the appropriate level of training and all safeguarding concerns are managed in accordance with the safeguarding policy.


For further information please contact John Scott, CQC Regional Engagement Manager, on 07789875809. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about The Grange Road Practice.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.