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CQC inspectors publish ratings on 120 adult social care services in London and the South

25 April 2016

In the past week the Care Quality Commission has published a further 120 reports on the quality of care provided by adult social care services across London and the South of England.

Following recent inspections in the South, 96 of these care homes and agencies supporting people in their own homes have been rated as Good, 38 have been rated Requires Improvement, five have been rated Inadequate and one service was rated Outstanding.

While in London 13 of these care homes and agencies supporting people in their own homes have been rated as Good, 10 have been rated Requires Improvement and one rated as inadequate.

Under CQC’s programme of inspections, all of England’s adult social care services regulated by CQC, are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Deborah Ivanova, Interim Deputy Chief Inspector for Adult Social Care in London and the South, said:

"People are entitled to services which provide safe, effective, compassionate and high quality care. We assess services against five key questions – Is the service caring? Is the service effective? Is the service safe? Is the service well led? Is the service responsive? – and rate each question and the service overall. Where we find a service meets our characteristics of good or outstanding then we will rate accordingly.

"If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and we will return in due course to check that they have made the required improvements.

"Whenever we find a service to be Inadequate, we will consider taking further action on behalf of the people who use the service. Providers of those services should take the publication of the inadequate rating as a signal that immediate action is required to improve the service.”

Full reports on all 120 inspections are available on this website.

Adult Social Care services: London

(by local authority area and rating)

Adult Social Care services: South

(by local authority area and rating)


For further information please contact Farrah Chandra, Regional Engagement Officer on 07944050817. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.