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CQC inspectors place Rudgwick Medical Centre, West Sussex into special measures

7 April 2017
Rudgwick Medical Centre
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed Rudgwick Medical Centre in Rudgwick, West Sussex into Special Measures following an inspection by the Care Quality Commission in January 2016.

Inspectors rated the service as Inadequate for being safe and well-led, Requires Improvement for being effective and responsive to people’s needs, and Good for being caring

A full report of this inspection has been published on our website today.

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice, said:

“Rudgwick Medical Centre did not have a clear leadership structure in place to deliver high quality care which everyone is entitled to receive from their GP practice."

“While patients said the practice treated them with care and respect, they were at risk of harm because systems currently in place were not embedded well enough to keep them safe. For example, opportunities to learn and improve from incidents and concerns were missed."

“For this and other areas of concern  we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others."

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”

Key findings from inspectors included:

  • Recruitment checks were in place; however some staff files did not include satisfactory information about conduct in previous work for staff prior to commencing in place.
  • The practice did not have a policy in place for the safe storage and management of medicines requiring refrigeration. 
  • The practice did not have a clear leadership structure in all areas and there was insufficient leadership capacity and limited formal governance arrangements. 
  • Although staff understood how to report incidents and near misses, the actual reviews and investigations were not thorough enough. Records relating to significant events were not always comprehensively maintained and discussions, learning and action to ensure improvements was not always clear.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.