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CQC inspectors highlight outstanding and good care as reports are published on 72 more GP practices

4 February 2016
  • Media,
  • GP and GP out-of-hours services

This week, CQC has published a further 72 reports on the quality of care provided by GP practices that have been inspected by specialist teams of inspectors.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The Chief Inspector of General Practice has found another 52 GP practices to be Good, two to be Outstanding, seven to Require Improvement and ten to be Inadequate following recent inspections by the Care Quality Commission. In addition, a GP Out-of-Hours service has been rated Inadequate and placed into special measures. The total number of practices rated Outstanding is now 111

Of these, two GP practices had demonstrated sufficient improvements for their overall rating to change; one was previously rated Requires Improvement and is now rated Good. One practice, previously rated Inadequate, has since been rated Requires Improvement.

Professor Steve Field, Chief Inspector of General Practice, said:

“After more than 3,000 inspections we have found that most care is good – with over 100 practices now rated Outstanding. That means that over 1 million patients in England currently receive care from practices which we have rated Outstanding. What’s enormously encouraging is that our inspections are driving improvement – 90% of practices that we have re-inspected have improved since last October. Through their hard work and dedication, practices are making positive changes to the care they deliver.

“There is still too much poor care. Since we began inspecting GP practices in October 2014 we have found over 100 practices to be Inadequate. While this is a minority, this still amounts to over half a million patients in England who were not receiving the basic standards of care that they should be able to expect from their GP practice. I am glad to say that we have increasingly found that most practices that are placed in special measures use the support that is on offer to meet those standards.”

Full reports on all 72 inspections are available on this website.

GP Practices listed by CCG area and rating:


For further information, please contact Helen Gildersleeve, Regional Engagement Officer on 0191 2333379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Please note that we issue separate press releases on the practices rated Outstanding and Inadequate.

* Focused inspections are smaller in scale than comprehensive inspections, although they follow a similar process. These are carried out to check on specific areas we are concerned about, which might have been raised during a comprehensive inspection or through our monitoring work.

** Highfield Surgery was previously rated Requires Improvement. Inspectors found significant improvements had been made resulting in a new rating of Good. Dr Hafeez and Partner was previously rated Inadequate and placed into Special Measures. Inspectors found the services had made subsequent improvements when we last inspected the service, resulting in a new rating of Requires Improvement.

GP practices will receive a rating following an inspection by specialist teams including GPs, practice nurses, practice managers and experts by experience (people with personal experience of using or caring for someone who uses the type of services we are inspecting). To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.