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CQC inspectors find Wigan GP surgery to be Outstanding in the services provided to the local population

Published:
21 October 2016
Service:
Marus Bridge Practice
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Marus Bridge Practice to be Outstanding following an inspection in September this year.

This is a real achievement by the practice and a fantastic resource for the people of Wigan to have on their doorstep.

Under CQC’s programme of inspections, all of England’s GP practices are given a rating in five key areas, are they; safe, effective, caring, responsive and well led. The services provided by Marus Bridge Practice have been rated as Outstanding overall.

A full report of the inspection has been published.

Alison Holbourn, Deputy Chief Inspector of General Practice said:

"It is clear Marus Bridge Practice is providing a safe, caring, and well-led service which is a real asset to the people living in this part of Wigan. To get rated as Outstanding is a real achievement.

“We were particularly impressed with how well the practice was led, and their dedication to investing in resources in staff.

“We saw this reflected in the confidence staff had understanding and carrying out their responsibilities around near misses, and to learn from those. Staff also told us that they felt well supported and there was a strong sense of team work at the practice.

“It was also impressive to see the training that Marus Bridge created was being rolled out to other practices in the area as best practice.

“This is a great example of what outstanding care looks like.”

Throughout our inspection there was a strong theme of bespoke education and training programmes which had been developed to maintain safe processes and align with in-house processes.

The practice designed several in-house policies to review systems or incidents. For example, a mobile phone policy for teenagers, due to the practice being highly aware of consent and confidentially issues with teenagers’ mobile numbers were documented.

Although there was a very strong focus on training and learning, the Marus Bridge Practice didn’t lose sight of being a caring organisation. Feedback from patients about their care was consistently positive with many examples of the practice’s caring nature, going above and beyond to help patients. Throughout the inspection the practice also demonstrated positive examples of holistic responses to the needs of patients improving both health and social outcomes.

Professor Steve Field, Chief Inspector of General Practice said:

“The GPs and staff at Marus Bridge Practice have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors


Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.