You are here

CQC inspectors find Skipton GP surgery to be Outstanding in the services provided to the local population

6 September 2016
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Dyneley House Surgery to be Outstanding following an inspection in June this year.

This is a real achievement by the practice and a fantastic resource for the people of Skipton, North Yorkshire to have on their doorstep.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating in five key areas, are they; safe, effective, caring, responsive and well led.The services provided by Dyneley House Surgery have been rated as Outstanding overall.

A full report of the inspection has been published on this website.

Dr Janet Williamson, Deputy Chief Inspector of General Practice said:

"It is clear Dyneley House Surgery is providing an effective, responsive, and well-led service which is a real asset to the people living in this part of North Yorkshire. To get rated as Outstanding is a real achievement.

“We were impressed with the practice’s responsiveness to the needs of their local community, in particular their vulnerable population including, people with dementia or mental health problems, young people, and those that are vulnerable due to isolation. The practice proactively worked in partnership with the local community and other organisations to support the health and social care needs of these patient groups.

“The practice was also making a real impact on the health of their local community by encouraging patients at every turn to help themselves through ‘self-care’ and initiatives such as weight management and smoking cessation.

“This is a great example of what outstanding care looks like.”

CQC saw that Dyneley House Surgery worked in partnership with the local community and several organisations to support patients’ health and social care needs.

For example:

  • Facilitating a variety of drop-in session for patients who had mental health issues and holding regular dementia and stroke support group sessions for patients and their carers.
  • Educational and peer group support sessions for diabetes, multiple sclerosis and Parkinson’s disease.
  • Facilitating events and being involved in a ‘well-being’ café to engage and support patients who were socially isolated.
  • GPs gave health related talks at educational sessions in the local community.
  • Provided a young person sexual health and self-care education programme at the local college.
  • Provided healthy eating information and advice sessions for young children and staff from the local primary school.
  • Support of homeless and travelling people to access the health care facilities at the practice and being a collection point for Skipton food bank.

As a result of hosting a variety of education programmes to support patients who had a long term conditions, the practice could evidence a reduction in hospital emergency admissions and at 17% per 100 patients were the lowest for the local CCG and compared to 22% nationally.

The practice had also been awarded ‘highly commended’ in the 2015 national self-care awards, in recognition of the work they had undertaken in encouraging patients in the self-management of their condition. They were short-listed in the top five and were the only GP practice to receive the award.

Professor Steve Field, Chief Inspector of General Practice said:

The GPs and staff at Dyneley House Surgery have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”


For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since 1 April 2015, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.