The Care Quality Commission has found the quality of care provided by Nutwood Medical Practice in Grange-over-Sands, Cumbria, to be Outstanding following an inspection in August 2015.
Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The inspection team, which included a GP as a specialist advisor, rated the services provided by the Nutwood Medical Practice as Outstanding overall and Outstanding for providing services to the local population groups.
A full report of the inspection has been published today.
The surgery, operating at The Health Centre on Kents Bank Road in Grange-over-Sands, serves approximately 4,700 patients.
The report highlights a number of areas of outstanding practice, including:
- Feedback about the practice was consistently high, inspectors received several recommendations from patients and survey results showed the practice was performing highly.
- The practice had a robust and system of performing clinical audits, and to monitor and record patient care and treatment, and the outcomes. The practice reflected on the information, on a regular basis, to better improve patient outcomes. One such audit showed patients were growing more confident in managing their own health.
- Staff worked well together and showed a strong commitment to developing better ways of supporting older patients and those with long term conditions, including working with other local healthcare organisations to help provide additional care services in the community.
- The practice had received a certificate of excellence in 2015 for their commitment to meeting the needs of carers in the South Lakeland area.
Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:
"We found that Nutwood Medical Practice is providing an outstanding service for the people in this part of Cumbria.
“We were particularly impressed with the practice’s work to develop innovative new ways of supporting older patients and people with long term conditions. As well as the commitment of all staff to continuously seek improved outcomes for local people.
“The practice was clearly well thought of by its patients. We found Nutwood Medical Practice was performing highly in patient surveys about the care and treatment it provided, and people we spoke to said they were treated with respect, dignity and compassion.
“This is a great example of what outstanding care looks like.”
Ends
For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.
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Find out more
Read our reports about Nutwood Medical Practice.
We were particularly impressed with the practice’s work to develop innovative new ways of supporting older patients and people with long term conditions.
Sue McMillan, Deputy Chief Inspector of General Practice in the North