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CQC inspectors find Nutwood Medical Practice in Cumbria to be Outstanding

14 January 2016
Nutwood Medical Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Nutwood Medical Practice in Grange-over-Sands, Cumbria, to be Outstanding following an inspection in August 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP as a specialist advisor, rated the services provided by the Nutwood Medical Practice as Outstanding overall and Outstanding for providing services to the local population groups.

A full report of the inspection has been published today.

The surgery, operating at The Health Centre on Kents Bank Road in Grange-over-Sands, serves approximately 4,700 patients.

The report highlights a number of areas of outstanding practice, including:

  • Feedback about the practice was consistently high, inspectors received several recommendations from patients and survey results showed the practice was performing highly.
  • The practice had a robust and system of performing clinical audits, and to monitor and record patient care and treatment, and the outcomes. The practice reflected on the information, on a regular basis, to better improve patient outcomes. One such audit showed patients were growing more confident in managing their own health.
  • Staff worked well together and showed a strong commitment to developing better ways of supporting older patients and those with long term conditions, including working with other local healthcare organisations to help provide additional care services in the community.
  • The practice had received a certificate of excellence in 2015 for their commitment to meeting the needs of carers in the South Lakeland area.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

"We found that Nutwood Medical Practice is providing an outstanding service for the people in this part of Cumbria.

“We were particularly impressed with the practice’s work to develop innovative new ways of supporting older patients and people with long term conditions. As well as the commitment of all staff to continuously seek improved outcomes for local people.

“The practice was clearly well thought of by its patients. We found Nutwood Medical Practice was performing highly in patient surveys about the care and treatment it provided, and people we spoke to said they were treated with respect, dignity and compassion.

“This is a great example of what outstanding care looks like.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Nutwood Medical Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.