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CQC inspectors find Maryport Group Practice in Cumbria to be Outstanding

10 December 2015
Maryport Group Practice
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Maryport Group Practice in Maryport, Cumbria, to be Outstanding following an inspection in August 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP specialist advisor and a specialist advisor with experience in practice management, rated the services provided by the Maryport Group Practice as Outstanding overall and Outstanding for providing services to older patients and to families, children and young people.

A full report of the inspection has been published today.

The surgery at Alneburgh House on Ewanrigg Road in Maryport, serves approximately 13,700 patients.

The report highlights a number of areas of outstanding practice, including:

  • The practice held ‘daily lunch bite’ meetings which gave all staff groups the opportunity to discuss concerns and for feedback from training, significant events, complaints and clinical audits.
  • The practice had developed a consultant-led frail and elderly clinic which had reduced unplanned admissions to hospital for patients in that group.
  • The practice employed two paediatric nurses who were also trained in dealing with minor injuries and delivered a minor injuries service. The practice also hosted a consultant-led weekly paediatric outpatient clinic which was run by a consultant paediatrician in conjunction with the paediatric nurses.
  • The practice was the only practice in Cumbria hosting a Local Area Co-ordinator employed by Cumbria County Council. The role of the Local Area Co-ordinator involved targeting early intervention services at people at risk of reaching crisis point and in supporting them to fulfil their vision of a good life.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

"We found that Maryport Group Practice is providing an outstanding service, particularly for older patients, and for families, children and young people

“We were particularly impressed with the practice’s work to initiate positive service improvements for local patients and the commitment of all staff to continuously seek improved outcomes for local people.

“The practice was taking steps to reduce emergency admissions to hospital for patients with complex healthcare conditions by ensuring these patients had comprehensive personal care plans, and clear systems were in place to ensure patients discharged from hospital were fully supported.”

“Staff demonstrated a sound understanding of the differing needs of their patients and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”


For further information please contact Kirstin Hannaford on 0191 233 3629.

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note, the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Maryport Group Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.