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CQC inspectors find Locality Health Centre in Weston-Super-Mare to be Outstanding

12 June 2015
Locality Health Centre
  • Media

The Care Quality Commission has found the quality of care provided by the Locality Health Centre at Weston-Super-Mare to be Outstanding following an inspection in April.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP, a practice manager and a nurse as specialist advisors, rated the services provided by the Locality Health Centre as Outstanding for older patients, families, children and young people and people whose circumstances may make them vulnerable. A full report of the inspection has been published today.

The surgery in Lonsdale Avenue, is run by a community enterprise company. It serves more than 5,000 patients.

The report highlights a number of areas of outstanding practice, including:

  • To help address concerns about pregnancy in young people the nurse visits a local school to advise on contraception. The nurse also runs a weekly clinic about sexual health for people under the age of 21 years.
  • Patients were treated in an environment which provided access to a range of community-based services which supported their wellbeing. The practice shared facilities with the Healthy Living Centre which includes a church, a café, a library, a nursery, a shop and a clothing bank as well as other community spaces.
  • Relatively high demand for consultation around low mood and anxiety are met by GPs and nurses working in partnership with other organisations to support the emotional wellbeing of patients.

Ruth Rankine, Deputy Chief Inspector of General Practice, said:

"The Locality Health Centre is at the centre of a hub of activity, with different organisations working together for the benefit of the people living in this community. All aspects of the centre are linked and provides significant support for patients registered with the practice."

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional standard of care which is being provided by the Locality Health Centre.

"It is clear that this practice goes over and above its contractual obligations for the benefit of its patients. Just one example is the daily lunch club for older people. The practice refers patients with poor nutrition to the club while the club will bring patients to the practice's attention if they identify any concerns. We saw practice staff visiting the lunch club to check that those attending were well. There are many other examples.

"The GPs, nurses and all the practice staff together deserve the credit for this Outstanding service."


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on the Locality Health Centre.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.