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CQC inspectors find Dewsbury GP surgery to be Outstanding in the services provided to the local population

Published:
4 August 2016
Service:
Dr N Chandra and Partners
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Dr N Chandra and Partners to be Outstanding following an inspection in April this year.

This is a real achievement by the practice and a fantastic resource for the people of Dewsbury, West Yorkshire to have on their doorstep.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating in five key areas, are they; safe, effective, caring, responsive and well led. The services provided by Dr N Chandra and Partners have been rated as Outstanding overall.

A full report of the inspection has been published.

Dr Janet Williamson, Deputy Chief Inspector of General Practice said:

"It is clear Dr N Chandra and Partners is providing a safe, effective and caring service which is a real asset to the people living in this part of West Yorkshire. To get rated as Outstanding is a real achievement.

“We were impressed with the practice’s responsiveness to the needs of their local community, in particular minority patients and carers. Simple but effective initiatives such as translating leaflets into the languages spoken amongst their patient population had a hugely positive impact on the community. After the introduction of these leaflets, the failure to attend rate in some groups dropped significantly.

“The practice also recognised problems locally with human trafficking, and following best practice, they implemented information for staff as well as changing procedures to help them identify potential situations of modern slavery.

“This is a great example of what outstanding care looks like.”

CQC saw that Dr N Chandra and Partners worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs and reduced inequalities. They worked with the local community support workers to create new practice specific literature in Urdu and European languages.

Inspectors also saw that the practice recognised problems locally with human trafficking. They consulted local authorities and national guidance and discussed information with staff to raise awareness and identify the signs of modern slavery. Bespoke protocols were developed to assess these patients upon registration and at subsequent appointments or if they failed to attend for appointments.

Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. For example, they invited dementia patients and family members to suggest how services could be improved, which they acted upon.

The practice made significant efforts to identify and support carers. There was a named carers champion who worked with local organisations to support carers and attended local champion meetings and events. CQC saw a dedicated carers corner in the waiting area with up to date information and saw examples of the support offered to patients, carers and their families.

Carers were given a direct practice telephone number to ring for support. A local carer support organisation had acknowledged the practice’s proactive approach to carers and it was featured in the Carers Count newsletter shortly after the inspection. The practice had significantly increased the proportion of carers on their register as a result of this activity.

Professor Steve Field, Chief Inspector of General Practice said:

“The GPs and staff at Dr N Chandra and Partners have demonstrated a real commitment to their patients and I am delighted to highlight the exceptional service they are providing.”

Ends

For further information please contact CQC Regional Communications Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Dr N Chandra and Partners.


Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.