The Care Quality Commission (CQC) has found the quality of care provided by Clare House Tiverton, Devon, to be Outstanding following an inspection in January 2016.
Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are effective, caring, responsive and well led and rated good for safety. Clare House has been rated ‘Outstanding’ for being responsive to people’s needs and a well-led service and ‘Good’ for being safe, caring and effective..
A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.
The surgery located at Newport Street, Tiverton in Devon, serves over 10,440 patients.
Professor Steve Field, Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service at Clare House, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at Clare House have demonstrated a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding.”
Ruth Rankine, Deputy Chief Inspector of General Practice in the South, said:
“It is clear Clare House is providing an excellent service and a real asset to the people living in this part of Devon
“Feedback from patients was excellent and staff made every effort to fully involve people in decisions about their care and treatment.
“There was a strong desire to learn at the practice, staff were highly skilled, engaged and committed to improving quality of care by learning from every opportunity and this was underpinned by their clear vision and strategy for the practice.
“This is a great example of what outstanding care looks like.”
The report highlights a number of areas of outstanding practice, including:
- Patients’ individual needs and preferences were central to the planning and delivery of tailored services. For example, following feedback from patients the surgery altered the appointment system. This is completely flexible and set up in a way which suits patients’ choice.
- The practice has a truly holistic approach to assessing, planning and delivering care and treatment to people who use services.
- There are innovative approaches to providing integrated person-centred ;as patients’ individual needs and preferences were central to the planning and delivery of tailored services.
Ends
For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.
Find out more
Read our reports about Clare House.
Staff were highly skilled, engaged and committed to improving quality of care by learning from every opportunity
Ruth Rankine, Deputy Chief Inspector of General Practice in the South