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CQC inspectors find Bradgate GP Surgery in Bristol to be Outstanding

4 June 2015
Bradgate Surgery
  • Media

The Care Quality Commission has found the quality of care provided by the Bradgate GP Surgery at Brentry in Bristol to be Outstanding following an inspection in March.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP and a nurse as specialist advisors, rated the services provided by Bradgate GP Surgery as Outstanding for every population group they serve including older people, people with long-term conditions, families, children and young people, working age people, people whose circumstances may make them vulnerable, and those experiencing poor mental health. A full report of the inspection has been published today.

The surgery in Ardenton Walk, Brentry, has more than 9,000 registered patients. The report highlights a number of areas of outstanding practice, including:

  • Bradgate Surgery was the first practice in Bristol to be given a young people friendly award under a NHS initiative that aims to encourage young people to feel more confident in using health services.
  • The practice has established integrated working with other healthcare professionals: a direct telephone line to the practice gives access support and advice, and there is a regular morning meeting open to any attached healthcare professional.
  • The practice hosts services such as drug and alcohol rehabilitation and mental health services so that patients can receive treatment in their own locality;
  • There is shared learning with other practices. The manager had been seconded to another practice to establish systems of working which would benefit patients.
  • The practice is involved in a pilot for email consultations which will improve patient access.

Ruth Rankine, Deputy Chief Inspector of General Practice, said:

"Bradgate Surgery has demonstrated a strong commitment to seeking and listening to patient views. Throughout the inspection they showed how the views of their patients had influenced improvements in patient care and service.

"The practice works with other community groups and agencies to improve the health and well-being of their local population. But what stands out is their work with young people. We saw how Bradgate staff work closely with local schools and the youth centre to promote health education for young people and support young people to access the health services they need."

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional standard of care which is being provided by Bradgate Surgery.

"All of the patients we met told us how much they valued the relationship and mutual respect between them and the GPs and nurses. Patients told us they felt listened to and understood when they attended for consultations and treatment. We were told appointments took as long as was needed and no one felt rushed or hurried.

"The GPs and all their staff deserve the credit for this Outstanding service."


For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Bradgate GP Surgery.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.