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CQC identifies improvements at Leicestershire GP practice

Published:
17 November 2016
Service:
Husbands Bosworth Surgery
Categories:
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has welcomed improvements in the quality of services provided by Husbands Bosworth Surgery in Leicestershire.

In January 2016, inspectors identified concerns with regard to the safety and leadership of the practice. As a result the practice was given an overall rating of Inadequate and placed into special measures.

The latest inspection which took place in October 2016 concluded the practice had addressed all areas of concern. It has now been awarded an overall rating of Good across all five areas.

A full report of the latest inspection has been published.

Inspectors found that since the original inspection the practice had taken significant steps to improve leadership, with a focus on improving the quality of its services to patients.

Examples of key findings and improvements made, included:

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The practice now had a quality improvement programme in place which included a rolling programme for clinical audit cycles.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. The practice had put an effective system in place to safeguard adults and children from abuse.
  • CQC comment cards inspectors reviewed told us that patients were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Data from the national GP patient survey showed patients rated the practice higher than others for several aspects of care.

Professor Steve Field, Chief Inspector of General Practice, said:

“It was disappointing that our inspection in January highlighted concerns, particularly in relation to whether it was effective.

“I am very pleased to see that since then, the practice has made significant progress, which has led to a much better service for patients resulting in a new rating of Good and a removal from Special Measures.

“The practice had a strategy to maintain the delivery of quality care in order to improve outcomes for patients. There was a clear and consistent system in place for reporting, recording and monitoring significant events, incidents and accidents. Lessons were shared to make sure action was taken to improve safety in the practice.

“Patients spoke positively about staff at the practice and said they were treated with dignity and compassion.

“It is clear that the practice took our findings seriously, seeking external advice to help it improve and working hard to implement the necessary changes. All of the staff should be extremely proud of what they have achieved and I applaud the dedication and commitment they have shown to improving the care of their patients.”

Ends

For media enquiries, call Regional Engagement Officer, Helen Gildersleeve on 0191 2333379. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

 

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.