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CQC fines North Tyneside homecare agency £1,875 for failure to comply with regulations

2 November 2015
North Tyneside Council Domiciliary Care Agency
North Tyneside Metropolitan Borough Council
  • Media,
  • Care in your home and supported living

A homecare agency which failed to notify the Care Quality Commission (CQC) in line with national requirements has been issued with fines totalling £1,875.

CQC has issued two fixed penalty notices – one to the provider, North Tyneside Council, and one to the manager of North Tyneside Council Domiciliary Care Agency, following their failure to notify the CQC about incidents affecting people receiving care and treatment from the agency.

CQC carried out an announced inspection of the agency on 23 June 2015 as part of their scheduled programme of inspections for 2014/15.

Following a review of care records and discussions with staff, inspectors identified that there had been a failure to inform CQC about a number of people receiving services that had died.

In addition, inspectors found evidence of several incidents that had been referred to, or investigated by, the local authority safeguarding team, but had not been reported to CQC.

Registered providers are legally required to notify CQC without the delay about any service users who have died or serious incidents or events affecting the health safety and wellbeing of people receiving care.

In the light of the failure to meet legally required national standards, CQC has issued fixed penalty notices totalling £1,875.

Debbie Westhead, CQC's Deputy Chief Inspector for Adult Social Care in the North, said:

"Every registered provider and manager has a legal duty to ensure that they meet national regulations and to advise CQC of serious incidents and events to enable us to discharge our regulatory responsibilities on behalf of the people who use the service.

"The failures on this occasion to inform CQC of a number of very serious incidents and issues of concern relating to the provision of care, is unacceptable.

"North Tyneside Council have taken prompt action to address our concerns and both fines have now been paid."

The full report detailing findings from CQC's inspection in June 2015 has been published here.


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Last updated:
29 May 2017

Notes to editors

You can find reports on this service here.

CQC has issued fixed penalty notices to North Tyneside Council Domiciliary Care Agency, for its failure to meet Regulations 16 and 18 of the Care Quality Commission (Registration) Regulations 2009 (‘the Registration Regulations’).

Regulation 16: Notification of death of a person who uses services

Regulation 18: Notification of other incidents

Under the Health and Social Care Act 2008, CQC can serve a penalty notice when a registered person has failed to comply with the Act, and we consider that swiftly achieving compliance without beginning proceedings is a realistic alternative to prosecution.

Any fixed penalty paid to CQC must be repaid by CQC to the Secretary of State.  The legal requirements and associated fines are set out here.

CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.