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CQC fines Merseyside care home provider £4,000 for failure to meet national standards

26 August 2015
  • Media

A care provider that has failed to comply with national standards, relating to the requirement to have a registered manager in post, has been issued with a fine totalling £4,000 by the Care Quality Commission (CQC).

CQC has issued a fixed penalty notice to Raydonborne Limited following their failure to comply with Regulation 7 of the Health and Social Care Act (2008) (Regulated Activities) Regulations 2014 which requires providers to ensure a registered manager is in post to oversee the day to day running of the service.

In September 2010, Raydonborne Limited was registered to provide accommodation and personal care for up to 30 older people at Eldonian House in Liverpool. CQC placed a condition on this registration to state that the service must be managed by an individual who is registered with the CQC.

The provider has failed to comply with this condition and is currently operating without a registered manager. In light of this failure to meet the legally required national standards, CQC has issued a fixed penalty notice of £4000, which the provider has accepted and paid in full.

The reports from CQC’s inspections of the home in April 2014 and January 2015 have been published on the CQC website at

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. Our decision to fine this provider sends a clear and public message that failure to meet national standards will not be tolerated.

“It is the provider’s legal duty to ensure that they have a registered manager in post in order to oversee the provision of care and ensure the health and welfare of people living at the home. It is unacceptable that they have failed to meet this requirement since registration in 2010.

“We inspected Eldonian House in January 2015 and found additional concerns about the lack of quality monitoring, the safety of the premises and standards of care planning. We have made it clear to the provider where action is required to address these concerns.

“We are monitoring the home closely to check on their progress and if the required improvements are not met we will consider the use of further enforcement action.”


For further information please contact Kirstin Hannaford, CQC Regional Engagement Manager, on 0191 233 3629. For media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


You can find reports on this provider at: CQC has issued a fixed penalty notices to Raydonborne Limited, for their failure to meet:


Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 7


The intention of this regulation is to ensure that people who use services have their needs met because the regulated activity is managed by an appropriate person.


Under the Health and Social Care Act 2008, CQC can serve a penalty notice when a registered person has failed to comply with the Act, and we consider that swiftly achieving compliance without beginning proceedings is a realistic alternative to prosecution. 


Any fixed penalty paid to CQC must be repaid by CQC to the Secretary of State. The legal requirements and associated fines are set out at:


CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.