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CQC fines company £4,000 for failure to register

17 October 2016
  • Media,
  • Care in your home and supported living

A company that provided personal care services even though it was not registered with the Care Quality Commission as required by law has been fined £4,000.

CQC issued a fixed penalty notice to Independence Enabling Limited, of High Street, Honiton, Devon after a director admitted providing care services while it was unregistered over a three year period.

It is an offence under the Health and Social Care Act 2008 to carry out a regulated activity – in this case, providing personal care - without being registered with CQC.

The care services were being provided by a number of staff employed by Independence Enabling Limited to a child with cerebral palsy living at home. The company is no longer providing the service.

Sally Warren, Deputy Chief Inspector of Adult Social Care, said:

"The law requiring care agencies to register with the Care Quality Commission is there to protect people who need care in their own homes. That ensures that all registered providers are then subject to a system of monitoring and ongoing inspection to make sure that standards are being maintained.

"Providers of personal care services deal in private with people whose circumstances can often make them vulnerable, and who may not be able to report abuse or poor care.

"In these circumstances we will not hesitate to take further action to protect people from providers who ignore the requirements of the law."


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Any fixed penalty paid to CQC under section 86 of the Act must be repaid by CQC to the Secretary of State. The legal requirements and associated fines are set out in CQC's Enforcement policy.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.