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CQC to close Plumstead GP practice

15 June 2017
Dr Asha Sen
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has cancelled the registration of a south-east London GP practice - effectively closing the surgery.

After the latest inspection in February 2017, Dr Asha Shen’s practice at The Slade, Plumstead, was rated Inadequate overall - following a period of more than a year with the practice in special measures, during which time its registration had been suspended.

CQC inspectors found the practice:

  • Had still not addressed key issues affecting the health and safety and wellbeing of patients. There was a lack of cohesion and shared understanding between the practice’s leaders.
  • Was still not recording serious incidents or discussing them with practice staff to share learning and prevent similar occurrences from happening again.
  • Had still not established effective arrangements for assessing, managing and monitoring risks, and had not established a schedule of quality improvement.
  • Had several members of staff that had not received key training.
  • Had some policies were still not fit for purpose.

However, the provider had taken some positive steps to improve medicines management, holding and documenting meetings, the availability of emergency medicines and equipment, and they had begun to address an aspect of feedback from patients.

Michele Golden, CQC’s Head of General Practice Inspection, said:

“Dr Asha Sen’s practice has once again been rated as Inadequate overall and in all the five key areas of being safe, effective, caring, responsive and well-led."

“We have really been left with no choice other than to cancel its registration.”

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

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Last updated:
15 June 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.