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CQC Chief Inspector of Hospitals finds that Pennine Care NHS Foundation Trust requires improvement

9 December 2016
Pennine Care NHS Foundation Trust
  • Media,
  • Mental health community services,
  • Mental health hospital services

The Chief Inspector of Hospitals has rated the services provided by Pennine Care NHS Foundation Trust as Requires Improvement following an inspection by the Care Quality Commission.

CQC has rated trust services as requires improvement for being safe, effective and well led and as good for being caring and responsive. The trust’s child and adolescent mental health wards have been rated Outstanding.

Pennine Care NHS Foundation Trust provides mental health, community and specialist services to people living in Bury, Heywood, Middleton, Rochdale, Oldham, Tameside, Stockport, Glossop and Trafford in Greater Manchester.

The Deputy Chief Inspector of Hospitals, Mental Health, Dr Paul Lelliot said:

“Pennine Care NHS Foundation Trust provides a range of community and inpatient services that serves 1.3 million people across the Greater Manchester. People we met spoke positively about the care they received.

“Overall we have rated six out of 16 services as Requires Improvement. We were concerned that guidance on same sex accommodation was breached in a number of wards. We found concerns with the levels of training. Staff were not following the trust’s own policies to manage medicines in a number of services and we also found restrictions on patients’ liberty which had not been properly addressed.

“I note that across the trust bed occupancy has been very high and this has meant a number of patients having to be admitted to units out of the area.

“On the whole we found staff who were respectful, caring and had a professional attitude towards their patients. We also found multi-disciplinary staff teams that worked well across the trust both internally and with external agencies.

“Following this inspection, the trust has told us it is taking action to improve its services, and our inspectors will return in due course to check that the improvements we require have been made.”

The inspection has identified a number of areas for improvement including:

  • The trust must ensure that patient areas are clean and in good decorative order and that, effective monitoring systems are in place to evidence this.
  • The trust must ensure that patients are cared for in single sex accommodation in line with guidance to ensure safety, privacy and dignity of patients. The bathrooms should be available without members of each sex having to pass areas occupied by the opposite sex.
  • The Trust must ensure that when patients who lack capacity are subject to restrictions, which may amount to a deprivation of liberty, staff consider the appropriate framework for providing care and treatment.
  • The trust must ensure that each patient has a comprehensive assessment of his or her needs, an up to date risk assessment and care plan in place.
  • The service must provide sufficient specialist palliative care staff to ensure that specialist advice and treatment can be provided in a timely manner.

The report also identifies a number of areas of good practice including:

  • In the older people’s service, there was an innovative partnership with the local acute NHS trust, a local GP practice and the mental health trust to ensure that patients with delirium were not inappropriately placed on an acute medical ward.
  • In the child and adolescent mental health inpatients service, staff had secured funding to train an expert parent who would provide support for others.
  • In the end of life care service, the Oldham specialist palliative care team had undertaken a project to seek the views of the Bangladeshi and Pakistani community for end of life care, helping the service reshape the way it delivers care to these communities.

The reports which CQC publishes today are based on a combination of its inspection findings, information from CQC’s Intelligent Monitoring system, and information provided by patients, the public and other organisations.


For further information please contact CQC Regional Engagement Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Pennine Care NHS Foundation Trust was formed in 2002 and provides services from 263 sites. The trust has an income of approximately £280 million, and employs more than 5,500 staff including 2,952 nurses, 1,250 support staff, 118 allied health professionals, 159 doctors and dentists and 79 other personnel.

This report follows a comprehensive inspection on the quality of services provided at Pennine Care NHS Foundation Trust. Inspection teams include a range of clinical and other experts including experts by experience.

Whenever CQC inspects it will always ask the following five questions of every service: Is it safe? Is it effective? Is it caring? Is it responsive to people’s needs? Is it well-led? Find out more about CQC’s approach to inspection.

Registered providers of health and social care services are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.