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CQC acts to protect the safety and welfare of people at a care home in Crewe

4 December 2013
Rosedale Manor Care Home
Four Seasons 2000 Limited

04 December 2013

CQC acts to protect the safety and welfare of people at a care home in Crewe

The Care Quality Commission (CQC) is taking action to protect the safety and welfare of people living in a care home in Crewe, Cheshire.

In a report which is published today, CQC inspectors identify a series of concerns at Rosedale Manor Care Home, Sherbourne Road in Crewe. CQC is liaising closely with Cheshire East Council to ensure people are not at risk of harm.

When they visited the home in October 2013 inspectors found that the provider, Four Seasons 2000 Limited, was failing to meet all five of the national standards reviewed and that improvements required following a previous visit in June 2013 had not been made.

By law, providers of care services must ensure that they are meeting all standards.

Inspectors reviewed a sample of care and treatment records, observed how care was being delivered, and spoke with people living in the home and their relatives as well as members of staff. As a result they found that improvements were required in a number of areas.

  • Inspectors found that the planning and delivery of care did not always meet people’s individual needs.
  • The administration of medicines was poorly managed. Medicines that had been administered to people were not always recorded properly and it was not clear whether residents were receiving their medicines as prescribed.
  • Inspectors found that incidents had occurred at the home but had not been properly reported to CQC in line with official safeguarding procedures.
  • Inspectors found that processes in place to monitor care quality were limited. Although monthly audits were being carried out, there was a lack of systems in place to manage risks or improve the service by learning from incidents or errors.
  • Care records reviewed by inspectors were inconsistent, lacked detail and in some cases illegible.

As a result of the inspection, CQC has issued five formal warnings to the provider, requiring improvements in relation to standards of care and welfare and staffing.

Malcolm Bower-Brown, CQC’s Regional Director for the North said:

“The failings at Rosedale Manor Care Home are unacceptable. We have told the provider very clearly where improvements must be made and will return, unannounced, to ensure these have been achieved.

In the meantime, we continue to monitor the home very closely, liaising with local commissioners to ensure residents receive the service they are entitled to expect.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.


Further details of the inspectors’ findings at Rosedale Manor Care Home are published on our website a here.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.

Last updated:
30 May 2017