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CQC’s programme of inspections helps Bolton GP surgery improve patient care

Published:
6 July 2017
Service:
Dr Chidananda Barua
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Dr Chidananda Barua’s practice in Farnworth to be Good following an inspection in March.

During an inspection in May 2016 CQC rated the practice as Inadequate and put into special measures. The concerns identified included significant gaps in the practice’s governance arrangements and risks to people’s safety.

Since this inspection, the practice has implemented changes that the CQC asked to be made. These changes have improved patient care and see the practice’s rating change from Inadequate to Good. They are rated Good for each of the individual domains of effective, caring, responsive, and well-led but are Requires Improvement for safety.

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice, said:

“At an inspection in May 2016 we did not believe that Dr Chidananda Barua’s practice was likely to resolve its challenges without being placed into special measures."

“The practice was previously rated as inadequate, and the care being provided was unsafe and the practice was not being well-led."

“Since the last inspection, there have been improvements in the effectiveness of the service being provided. We saw that audits are now being used to drive up the quality of care, and we saw evidence of this."

“We now see a practice that is constantly monitoring and reviewing the needs of people using this service, and making sure the services they provide are reflective of those needs."

“The improvements that the provider has made are impressive, and now they must prove that they are able to sustain them. We have also told Dr Chidananda Barua where they must improve, particularly around safety, and we will return within six months to check on the progress made.”

Inspectors found that the practice had made significant progress in addressing concerns that had been identified in July 2016. Key findings at this inspection included:

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of individual complaints and concerns.
  • The practice was able to demonstrate its understanding of its population profile and had used this understanding to people’s needs.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

CQC’s report on Dr Chidananda Barua’s practice can be found on our website.

Ends

For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
05 July 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.