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CQC’s Chief Inspector of Hospitals asks people in the East Midlands to tell him about the care at East Midlands Ambulance Service NHS Trust

25 September 2015
  • Media,
  • Hospitals

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection team what they think of the services provided by East Midlands Ambulance Service NHS Trust. Their views and experiences will help inspectors decide what to look at when they inspect the trust in November.

The formal inspection of the trust will start on 16 November 2015. East Midlands Ambulance Service NHS Trust serves a resident population of 4.8million across the East Midlands (Derbyshire, Leicestershire and Rutland, Lincolnshire, Northamptonshire and Nottinghamshire), across 6,425 square miles. The trust responds to over 616,000 emergency and urgent calls each year.

The inspection team are particularly interested in hearing the local public’s experiences of care over the past year but also to say where they would like to see improvements made in the future.

Anyone who wishes to give their views to the inspection team can do this by:

The inspection team will be speaking to patients when on site during the course of the inspection to get their views.

CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said

"The inspections are designed to provide people with a clear picture of the quality of the services at their regional ambulance trust, exposing poor or mediocre care as well as highlighting good and excellent care.

"We know there is too much variation in quality – these in-depth inspections will allow us to get a much more detailed picture of care in NHS services than ever before.

"Of course we will be talking to a range of staff within the ambulance trust. But it is vital that we also hear the views of the people who have used the trust’s services, or anyone else who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to NHS services in the local area.”

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be one of the first to be given one of the following ratings: Outstanding, Good, Requiring improvement, or Inadequate.


For further information please contact Regional Engagement Manager, Helen Gildersleeve, on 0191 233 3379 or 07825 939 328. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.