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Coventry care agency is rated Outstanding by the Care Quality Commission

30 November 2016
Getta Life Limited
  • Media

The Care Quality Commission has found the quality of care provided by Getta Life Limited in Coventry, to be Outstanding overall following an inspection carried out in June.

The service provides support for 22 people living in their own homes who have physical or learning disabilities. Some of the people supported by the service chose to live together and some live alone.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website.

Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Getta Life Limited was rated Outstanding overall, Outstanding for being caring and well-led and Good for being safe, effective and responsive.

Deb Holland, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were impressed by the level of care and support observed at Getta Life Limited. People using the service and their relatives were delighted by the kindness and compassion shown to them by the staff team.

“The provider was innovative and creative and constantly strived to improve the quality of people's lives, by working in partnership with experts in supporting people with disabilities. Planned improvements were focused on improving people's quality of life.

“Staff took time to understand people's life stories and supported and encouraged people to celebrate important personal and national events. People were supported maintain their personal interests and hobbies.

“There was excellent leadership and continuous improvement at the service. The provider's philosophy, vision and values were shared by all staff, which resulted in a culture that valued people's individual experiences and abilities.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the upcoming requirement for providers to prominently display their CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.