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Cornwall GP surgery is rated as Outstanding by the Care Quality Commission

14 January 2016
Morrab Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Morrab Surgery in Penzance, Cornwall, to be Outstanding after a follow-up inspection in November 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Some improvements were required following our previous inspection in March 2015 and whilst the areas of caring and responsive were previously found to be outstanding, the area of safety was rated as Requires Improvement. As a result of changes made by the practice since the last inspection, Safety has now been rated as Good.; This has enabled the overall rating for the practice to be upgraded to Outstanding.

A full report of the inspection has been published on this website.

The surgery located at Morrab Road, Penzance in Cornwall, serves over 6,000 patients.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Morrab Surgery, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at Morrab Surgery have worked hard to improve and demonstrate a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we are now able to rate this practice to be Outstanding.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South, said:

“It is clear Morrab Surgery is now providing a safe, caring and responsive service which is well led and a real asset to the people living in this part of Cornwall.

“Feedback from patients was excellent and staff made every effort to fully involve people in decisions about their care and treatment.

“There was a strong desire to learn at the practice, staff were highly skilled, engaged and committed to improving quality of care by learning from every opportunity and this was underpinned by their clear vision and strategy for the practice. This is what has led to the improvements since our last inspection and is now a great example of what outstanding care looks like.”

Linda Prosser, Director of Commissioning for NHS England in the South West, said:

“This is a great tribute to the work at Morrab surgery, which highlights how staff do the basics really well and then go much, much further. They have an innovative approach to primary care and consistently look for ways to improve and develop the practice. The ‘outstanding’ CQC rating echoes this and shows just what can be achieved and how it is patients who reap the benefits.”


For further information please contact CQC Regional Engagement Manager John Scott on 07789875809. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Morrab Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.