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Cornwall care home rated Outstanding by the Care Quality Commission

Published:
26 January 2017
Service:
Liskeard Eventide Home
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Liskeard Eventide Home in Liskeard, Cornwall, to be Outstanding following an inspection in November 2016.

Inspectors rated Liskeard Eventide Home Outstanding for being caring, responsive to people’s needs and well-led, and Good for being safe and effective.

The full inspection report can be found on this website.

Nicky Nendick, Head of Inspection for Adult Social Care (South West), said:

“Liskeard Eventide Home provided exceptional person centred care that put people at the heart of the service.

“We were delighted to see how the home demonstrated excellent care throughout all aspects of the service. The service used innovative ways to engage with residents and support their interests and social activities.

“It was encouraging to see a staff team that were dedicated, motivated and well trained, and who were supported by a strong and effective leadership committee. Staff morale was high, people enjoyed their work and understood their roles and responsibilities.

“The service continuously worked to support people’s hobbies and interests to make sure people lived full and meaningful lives. The team should be extremely proud of the work they do. I congratulate the staff at Liskeard Eventide Home for achieving our highest rating.”

Liskeard Eventide Home provided a wide range of activities for people in its care, with each activity tailored to people’s individual interests and hobbies. These helped residents to maintain social interaction, mobility and enjoyment. The home was active in the wider community, holding fund-raising event and fetes to raise money for a ‘comfort fund’ which was used to pay for people’s chosen projects.

Care plans were personalised and included information about people’s life history, their photograph, background and knowledge of people’s preferences. This provided staff with extra guidance on how they could support people.

Staff demonstrated that they understood and knew each person well and people were supported to remain active and independent. Staff knew people’s wishes, interests and maintained their dignity and privacy at all times.

Ends

For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.