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Compass House Medical Centres, Brixham, Devon is rated as Outstanding by the Care Quality Commission

3 December 2015
Compass House Medical Centres
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by the Compass House Medical Centres in Brixham, Devon to be Outstanding following an inspection carried out in May 2015.

Inspectors rated the practice as Outstanding for providing responsive and well led services, and Good for providing services that are safe, caring and effective. The practice has received an overall rating of Outstanding.

A full report of the inspection has been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Ruth Rankine, Deputy Chief Inspector of General Practice in the South, said:

“It is clear Compass House Medical Centres is providing a well led and highly responsive service which is a real asset to the people living in this part of Devon.

“I was particularly impressed with the practice’s proactive work, particularly for younger patients. We found that staff demonstrated a sound understanding of the differing needs of their patients and acted on these needs in the planning and delivery of its services.

“It is clear a great deal of planning and hard work has paid off in making a real difference to patients – which is why we have found the practice to be Outstanding.”

Linda Prosser, Director of Commissioning for NHS England in the South West, said:

“This is a real tribute to the staff at Compass House and the standard of care they provide. It’s only the second ‘outstanding’ rating we’ve seen within South Devon and Torbay, but this shows what can be achieved and how it is patients who reap the benefits.”

The report on Compass House Medical Centres highlighted a number of areas of outstanding practice, including:

The practice had a young person friendly clinic providing easy access to anonymous chlamydia screening and a condom card scheme called the “C Card Scheme”, a confidential service which enabled patients aged 13-24 years old to get free condoms as well as sexual health information and advice. The local authority informed us that this scheme had achieved a positive impact, decreasing sexually transmitted disease and unwanted pregnancy rates within Torbay.

The practice nominated an executive GP partner on a rotational basis every three years to lead the practice and drive continuous improvement.

The practice carried out online face to face communication using virtual clinics for patients with diabetes in order to support less mobile patients and to reduce patient’s frequency of visits to the practice.


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Compass House Medical Centres.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.