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Chief Inspector of Hospitals finds significant improvements at Devon Partnership NHS Trust.

15 March 2017
Devon Partnership NHS Trust
  • Media,
  • Hospitals,
  • Mental health hospital services

England’s Chief Inspector of Hospitals has rated the services provided by Devon Partnership NHS Trust as Good following a focused inspection by the Care Quality Commission in December 2016.

Devon Partnership NHS Trust is the county’s main provider of mental health services. The CQC inspected five core services, including community mental health services for older people, wards for older people, acute wards for adults of working age, wards for people with learning disabilities or autism, crisis care and home based treatment.

Inspectors found considerable improvements had been made since the last inspection in July 2015. The trust has now been rated Good for providing  safe and effective services. It had already been rated Good for providing caring, well-led and responsive services.

Full reports are available on our website

CQC’s Deputy Chief Inspector of Hospitals (and lead for mental health), Dr Paul Lelliott, said:

“When we visited in December 2016, we found that Devon Partnership NHS Trust has made significant improvements to meet the requirements we had made when we last inspected."

“We saw many areas of good practice. In particular - the trust leadership actively participated in the Zero Suicide collaborative programme to promote better mental health; people felt their well-being had improved as a result of the services they had received."

“It was good to see that a new out of hours phone line  allowed people to access crisis support during the night. We found that crisis services were supportive and helped people manage their care plans and recognise when they may be at risk of becoming unwell in the future."

“We also saw that incidents were investigated in detail and action plans were developed. The quality improvement academy worked with individuals and teams  to promote good quality care and the learning from experience group shared lessons learned from incidents."

“There were still some areas for improvement. The trust has told us they have listened to our inspectors’ findings and we are confident that the staff will work to deliver these improvements for their patients. We will return in due course to check on their progress.”

The reports highlight several areas of good practice, including:

  • The trust actively participated in the Zero Suicide collaborative programme in the South West to promote better mental health.
  • The trust worked on an innovative programme which aimed to reduce the frequency of violent incidents on psychiatric wards by 25% within two years.
  • Staff were provided with a guide to which was in use across the wards. The succinct guide, produced by the trust, contains a variety of topics and checklists which support staff to provide good quality care.
  • The trust identified and monitored beds in cases of special urgency and worked with clinical commission groups to ensure that they were aware when the trust’s bed capacity was reaching full capacity.

 Inspectors found that the trust should improve in some areas, including: 

  • The trust must identify and mitigate the potential risk caused by blind spots and ligature points. 
  • The provider should  increase staff numbers in the older people’s inpatient services, Meadow View in North Devon and Belvedere the dementia unit.
  • The provider should improve patient access to psychological therapies.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

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Last updated:
29 May 2017

Notes to editors

This report follows a focused inspection on the quality of services provided at Devon Partnership NHS Trust. Inspection teams include a range of clinical and other experts including experts by experience.

Wonford House Hospital

Torbay Hospital

North Devon District Hospital

Franklyn Hospital

Whipton Hospital


Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.