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Chief Inspector of Hospitals asks people to tell him about the care provided by Yorkshire Ambulance Service NHS Trust

Published:
7 January 2015
Categories:
  • Media,
  • Hospitals

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspectors what they think of the services provided by Yorkshire Ambulance Service NHS Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the ambulance trust next month.

The Yorkshire Ambulance Service NHS Trust is the third of England’s 10 ambulance service trusts to be inspected under radical changes which have been introduced by the Care Quality Commission. It covers all Yorkshire, serving a population of about 5 million people living within its 6,000 square miles.

CQC’s formal inspection of the trust will start on Wednesday 14 January 2015.

Inspectors will be visiting emergency operations centres where 999 calls are received, interviewing paramedics and other members of staff about the work they do as well as talking to other organisations and agencies that work closely with the trust such as the Police and Fire Services.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, we are encouraging people to contact us to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Anyone who wishes to give their views to the inspection team can do this in a number of ways.

Sir Mike said:

"The new inspections are designed to provide us with a clear picture of the quality of the services, exposing poor or mediocre care as well as highlighting those trusts providing good and excellent care.

“Ambulance services are also responsible for helping to care for over 5 million patient transport service journeys each year for people who need help attending non- emergency pre planned appointments.

“We need to make sure that ambulance services are safe, caring, responsive, effective and well led. This inspection will provide people with a clear picture of the quality of their local ambulance service, exposing poor or mediocre service if it exists as well as highlighting where the trust provides good and excellent services.

“If you have recently needed to call out an ambulance in emergency, or have experience of using the service – we would like to hear from you.”

Ends

For media enquiries, contact Mark Humphreys 01912333519 or the CQC press office on 020 7448 9401 / media.team@cqc.org.uk during office hours or out of hours on 07789 876508.

For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.