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Chief Inspector of Hospitals asks people to tell him about the care provided by Wye Valley NHS Trust
29 May 2014
England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Wye Valley NHS Trust.
Their views and experiences will help inspectors decide what to look at when they inspect the trust.
The trust is being inspected under radical changes which have been introduced by the Care Quality Commission and it will be given an overall rating as a result of the inspection. The formal inspection of Wye Valley NHS Trust will start on 3 June 2014.
The inspection will look at the trust’s acute hospital site, Hereford County Hospital, as well as community hospitals of Ross on Wye, Leominster, Bromyard and Hillside in Hereford.
The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event at 6.30pm on 3 June at the Royal National College for the Blind, in Venns Lane, Hereford. HR1 1DT.
People are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.
Sir Mike said: "The new inspections are designed to provide people with a clear picture of the current quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.
"Of course we will be talking to doctors and nurses, hospital managers and patients at the trust. But it is vital that we also hear the views of the people who have received care at the trust over the course of the last year or so, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.
“This is your opportunity to tell the team what you think, and make a difference to the NHS services in the local area.”
Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.
A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be one of the first to be given one of the following ratings: Outstanding, Good, Requiring improvement, Inadequate.
For media enquiries, contact regional communications manager, Louise Grifferty on 07717 422917. CQC’s press office can also be reached on 020 7448 9401 during office hours or out of hours on 07917 232 143.
For general enquiries, call 03000 616161.
- Last updated:
- 30 May 2017
Notes to editors
CQC is asking people who would like to attend the listening event to contact us either by telephone, email or online.
- Online: www.cqc.org.uk/contact-us
- By email: email@example.com
- By letter: CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
- By phone: 03000 61 61 61
This will help us with planning for the event, but people are free to turn up on the evening even if they haven’t registered. We’d appreciate it if you could include these details in any coverage as we are keen to reach as wide an audience as possible.
Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can do this by email to firstname.lastname@example.org.
While the listening events will not be open to the media, we will make sure there are other opportunities for journalists to talk to panel members about the inspection – please contact us and we will set something up for you. The listening event is being held to enable members of the public to share their experiences of care with members of the inspection team. These discussions will take place in small groups, and we want people to be able to talk safe in the knowledge that the confidences they are sharing will be respected.
Sir Mike has identified 19 acute NHS trusts to be inspected in the first three months of 2014 under the new inspection regime.