10 June 2014
England's Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by The Queen Elizabeth Hospital Kings Lynn NHS Trust.
Their views and experiences will help inspectors decide what to look at when they inspect the trust.
The trust is being inspected under radical changes which have been introduced by the Care Quality Commission and it will be given an overall rating as a result of the inspection. The formal inspection of The Queen Elizabeth Hospital Kings Lynn NHS Trust will start on 1 July, 2014.
The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
To ensure the views of patients and the local community are properly heard, the inspectors will be a listening event at the following venue on Tuesday, 1 July starting at 6.30pm:
- Dukes Head Hotel, Market Place, King's Lynn, Norfolk, PE30 1JS
People are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.
Sir Mike said: "The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
"We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.
"Of course we will be talking to doctors and nurses, hospital managers and patients at the trust. But it is vital that we also hear the views of the people who have received care at the trust, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.
“This is your opportunity to tell the team what you think, and make a difference to the NHS services in the local area.”
Sir Mike's inspection team is expected to look in detail at eight key service areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; and outpatients.
A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be one of the first to be given one of the following ratings: Outstanding, Good, Requires improvement, Inadequate.
Ends
For media enquiries, contact regional communications officer, Helen Gildersleeve on 0191 233 3379. CQC’s press office can also be reached on 020 7448 9401 during office hours or out of hours on 07917 232 143.
For general enquiries, call 03000 616161.
Find out more
Read reports from our checks on the standards at The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust.