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Chief Inspector of Hospitals asks people to tell him about the care provided by the London Ambulance Service NHS Trust

6 May 2015
  • Public,
  • Ambulance services

England's Chief Inspector of Hospitals is inviting members of the public to tell his inspectors about their experiences of services provided by the London Ambulance Service NHS Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the ambulance trust in June.

The London Ambulance Service NHS Trust is the busiest of England’s 10 ambulance service trusts and will be inspected under radical changes which have been introduced by the Care Quality Commission. It covers all of London, serving a population of about 8.6 million people living within its 608 square miles.

CQC’s formal inspection of the trust will start the week commencing 1st June.

Inspectors will be visiting emergency operations centres where 999 calls are received and interviewing the teams who make up the Ambulance services about the work they do as well as talking to other organisations and agencies that the trust collaborate with.

The Chief Inspector, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, we are encouraging people to contact us to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Anyone who wishes to give their views to the inspection team can do this in a number of ways for people to comment on the service.

Sir Mike said:

"Last year, NHS ambulance services received over 9 million 999 calls resulting in the majority of patients being taken to an emergency department or directly admitted to a specialist department such as a stroke or coronary unit.  At the same time nearly 2 million people were able to be treated at home thanks to the skills of ambulance staff.

“Ambulance services are also responsible for helping to care for over 5 million patient transport service journeys each year for people who need help attending non- emergency pre planned appointments.

“We need to make sure that ambulance services are safe, caring, responsive, effective and well led. This inspection will provide people with a clear picture of the quality of their local ambulance service, exposing poor or mediocre service if its exists as well as highlighting where the trust provides good and excellent services.

“If you have recently needed to call out an ambulance in emergency, or have experience of using the service – we would like to hear from you.”


For media enquiries, contact John Scott, Regional Engagement Manager, on 077898 75809 or contact CQC’s press office on 020 7448 9401, during office hours, or, out of hours, on 0778 987 6508. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.