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Chief Inspector of General Practice places Easthampstead Surgery, Berkshire into Special Measures

23 June 2016
Easthampstead Surgery
  • Media,
  • GP and GP out-of-hours services

England’s Chief Inspector of General Practice has placed a Berkshire Surgery GP practice into special measures following an inspection by the Care Quality Commission.

The Care Quality Commission has found the quality of care at the Easthampstead Surgery in Easthampstead, Berkshire, to be Inadequate. A full report of the inspection has been published today.

The Easthampstead Surgery provides primary medical services to approximately 5,200 patients at their practice.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice inadequate for being safe, effective and well led and requiring improvement for being caring and responsive to people’s needs.

Ruth Rankine, Deputy Chief Inspector of General Practice for the South, said:

“It is important that the people who are registered with the Easthampstead Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way to support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I believe that the practice will do what is required for the sake of its patients.”

Dr Geoff Payne, Medical Director at NHS England, said:

“As a result of the CQC rating, Easthampstead Surgery will receive additional support to make improvements in the safety, effectiveness and running of the practice. Planned improvements in systems and processes will help to raise performance.

“Patients reported that practice staff treated them with compassion, dignity and respect and it is clear that practice staff are compassionate. We urge patients to continue to support the practice as we work closely with them and Bracknell and Ascot Clinical Commissioning Group to ensure the action plan developed by the practice is swiftly implemented.”

The report highlights a number of areas where improvements must be made including:

  • Risks to patients were inconsistently assessed and managed, including those relating to staffing levels and safeguarding adults
  • Staff were not clear about reporting incidents, near misses and concerns and there was no evidence of learning and communication with staff. When incidents and complaints had been identified reviews and investigations were not thorough enough. Patients did not always receive an apology and some incidents had not been identified or escalated.
  • The practice were unable to demonstrate staff had the skills, knowledge and experience to deliver effective care and treatment
  • The majority of patients said they were treated with compassion, dignity and respect. However, not all felt cared for, supported and listened to.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report about Easthampstead Surgery.

Patients registered with practices which are placed into special measures should be aware that the package of support being offered by NHS England and the Royal College of GPs will ensure that there are no immediate risks to patient safety at these GP practices whilst improvements are being made. This does not mean that these practices will close.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students), People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia).

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the display of CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.