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Chief Inspector of General Practice places Bath Lodge Practice into Special Measures

29 December 2016
Bath Lodge Practice
  • Media

England’s Chief Inspector of General Practice has placed Bath Lodge Practice in Bitterne Southampton into Special Measures following an inspection by the Care Quality Commission in October 2016.

Inspectors rated the service as Inadequate for being effective well led and responsive to people’s needs, and Requires Improvement for being safe and caring

A full report of this inspection has been published on this website.

Ruth Rankine, Deputy Chief Inspector of General Practice CQC’s South region said:

“Bath Lodge Practice did not have the strong leadership in place to deliver high quality care which everyone is entitled to receive from their GP practice. On the day of inspection the management in the practice were unable to demonstrate they had the capacity and capability to make measurable and sustainable change to ensure high quality services for patients.

“Patients were at risk of harm because there was insufficient clinical capacity and an inadequate number of appointments available for pre-booking.

“For this and other areas of concern we are placing the practice into special measures – so opening the way for the practice to receive support from NHS England among others.

“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. If we find that the service remains inadequate, we will consider taking further enforcement action.”

The inspection has identified a number of areas for further improvements including:

Ensure adequate arrangements with regard to infection prevention and control.

Ensure adequate clinical appointments and related staffing to meet the needs of the practice patient list.

Ensure the provision of an appropriate induction programme for all newly appointed staff and training regarding safeguarding, reception triage and infection control.

Ensure there is day to day management strategy for the governance of the practice and overall leadership for the delivery of all improvements to promote safe practice, quality improvement, learning and innovation.


For further information please contact CQC Regional Engagement Manager John Scott on 07789875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.