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Care Quality Commission takes action to protect people at Stockingate Residential Home in Pontefract

27 October 2016
Stockingate Residential Home
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Stockingate Residential Home in Pontefract, West Yorkshire has been placed in special measures after the CQC rated them as Inadequate following an unannounced inspection in July this year.

The service provides residential care for up to 25 people, some of whom are living with dementia. At the time of our inspection there were 19 people using the service, one of whom was a temporary admission

This service was previously inspected in July 2015 and was rated as Requires Improvement.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North for CQC, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care. We found that the care provided at Stockingate Residential Home  fell short of what we expect services to provide.

“In particular we were concerned with the medicines management at Stockingate Residential Home. We had found breaches at our previous inspection, and they had failed to improve things when we visited earlier this year.

“People were not always able to access the medicines that they needed particularly at night, as there were no medicines trained staff on during this time.

“It was very worrying that staff did not always have the appropriate training and skills to meet the needs of people living at Stockingate Residential Home. It was also concerning that when we looked at the recruitment records of four members of staff, three of these had not had the appropriate checks carried out before they started working at the home.

“We were very concerned that vulnerable people using this service were not being kept safe in the most basic of ways. We found risks including infection prevention and control, fire safety, and good nutrition and hydration were not being taken care of.

“We are working with local partners including Wakefield Council to ensure the safety of people using this service”

The full report from the inspection can be found here on our website.

Inspectors found medicines were not always managed in safe way for people and they were not always able to access medicines at night as there were no medicines trained staff on night duty.

Staff had an understanding of how to safeguard adults from abuse and who to contact if they suspected any abuse, however the manager of the service had not acted on safeguarding concerns raised by people who used the service, staff and relatives.

Inspectors found poor practice in the prevention and control of infections, which meant people were not protected against the spread of infection.

Staff had not always received training to enable them to provide effective support to people who used the service, for example most staff were not up to date with or had not received training in managing behaviour that challenges or fire safety training.

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Under CQC’s programme of inspections, all adult social care services are given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led.


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.