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The Care Quality Commission rates St Catherine’s Hospice - Scarborough as Outstanding

Published:
11 August 2016
Service:
St Catherine's Hospice - Scarborough
Categories:
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by St Catherine’s Hospice – Scarborough to be Outstanding following an inspection in April this year.

St Catherine's Hospice provides in-patient hospice care and a hospice at home service which are regulated by CQC and a day hospice which is not regulated, these are based on one site. The hospice holds condition specific clinics, has a social work team, a bereavement support service, therapy services, an education department, a fundraising department and a team of volunteers numbering around 600.

The service has been rated Outstanding for being caring, responsive and well-led, and was rated as Good for being safe and effective. St Catherine’s Hospice – Scarborough was rated as Outstanding overall.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“This is a great service and there are many examples of outstanding practice clearly helping to deliver an excellent person-centred service.

“We were very impressed with the excellent leadership and management at St Catherine’s Hospice – Scarborough. Being a well-led organisation permeated everything they did, with appropriate policies and procedures for every aspect of not only people’s care but also areas like staff development, services provided, and the environment that people were living in.

“This is a real achievement for the whole team at St Catherine’s, and a great example of what Outstanding care should look like.”

The provider has three locations registered with the Care Quality Commission. We found that there were areas that were common to all three services. For example, training, staff meetings and policies and procedures. For this reason some of the evidence we viewed was relevant to all three services.

A full report of the inspection is available on this website.

Some other areas of Outstanding practice that inspectors found included:

  • The beautiful environment was maintained by the hospice maintenance and gardening team. The premises were extremely clean and tidy with appropriate adaptations in place for people who used the service. The gardens were extremely well maintained.
  • There were a high number of staff on duty to be able to meet people's needs in a meaningful way and the service had a team of volunteers who provided additional support.
  • Staff followed risk assessments and guidance in management plans when providing care and support for people in order to maintain people's safety
  • People brought their own medicines with them to the service and there were systems in place to ensure they were stored and administered safely.

Ends

For further information, please contact Kerri James, CQC Regional Engagement Communications Officer by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adult social care services. Of those, less than 1 per cent have been rated Outstanding.

 

Since 1 April 2015, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:  http://www.cqc.org.uk/content/display-ratings .

 


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.